CONCEPT OF BUSINESS COMMUNICATION - BUSINESS COMMUNICATION

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1. Communication is essentially a __________ process.

A) (b) Three way

B) (d) Two way

C) (c) Four way

D) (a) One way

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2.

College teach one thing that is perhaps most valuable for the future employees to know.
This one basic skill is to organize and express ideas in writing and speaking.” Who spoke
these words ?

A) (b) Peter Drucker

B) (d) Salman Rushdie

C) (a) Nayantara Sehgal

D) (c) John Keats

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3. “English has become the global language of business and finance.” Who spoke this line ?

A) (b) Salman Rushdie

B) (d) JM Keynes

C) (a) John Keats

D) (c) Nayantara Sehgal

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4. Which of the feature belongs to choice of means and mode of communication.

A) (c) Distance Involved

B) (b) Variable Means

C) (d) None of these

D) (a) Nature of organization

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5. Study of Body language is known as —

A) (d) Political science

B) (a) Anthropology

C) (b) Psychology

D) (c) Sociology

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6. What does interpersonal communication mean.

A) (d) None of the above

B) (b) Communication with other

C) (a) Communication with ourselves

D) (c) Both (a) & (b)

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7. Which mode of communication is internal communication.

A) (d) None of the above

B) (c) Both (a) & (b)

C) (a) Verbal communication

D) (b) Non verbal communication

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8. Which is not a type of Non Verbal Communication.

A) (a) Gestures

B) (d) Visual

C) (c) Eye contacts

D) (b) Movements

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9. Which is not a type of verbal communication.

A) (c) Visual

B) (d) Gestures

C) (a) Oral

D) (b) Written

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10. Study of persuasion, perception and attitude.

A) (d) Political science

B) (b) Psychology

C) (c) Sociology

D) (a) Anthropology

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11.

Facial expression; gestures; eye contact; nodding the head and physical appearance are
the form of:

A) (a) Verbal Communication

B) (c) Non Verbal Communication

C) (d) Visual Communication

D) (b) Oral Communication

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12. Which of the following is not an importance of communication.

A) (a) Human Relation

B) (b) Inter-disciplinary science

C) (c) Personal Asset

D) (d) Public Relation

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13. Which of the following is not a part of seven ‘C’s of Effective communication.

A) (c) Correctness of facts

B) (a) Clarity of expression

C) (b) Conciseness in presentation

D) (d) Completeness of information

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14.

“The language of a politician obscures the truth. The language of an artist reveals it.” Who
spoke these words ?

A) (a) Salman Rushdie

B) (b) John Keats

C) (d) JM Keynes

D) (c) Charles Darwin

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15. __________ is necessary for the completion of communication process.

A) (c) Feedback

B) (b) Decoding

C) (a) Encoding

D) (d) None of the above

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16. Which is a barrier to communication.

A) (d) Ambiguity

B) (a) True assumption

C) (c) Planned way

D) (b) Trust and confidence

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17. What does intra personal communication mean.

A) (a) Communication with ourselves

B) (c) both (a) & (b)

C) (d) None of above

D) (b) Communication with other

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18. Study of voting behavior is known as.

A) (a) Sociology

B) (b) Political Science

C) (c) Anthropology

D) (d) Both (a) & (b)

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19. Which is not a communication flow.

A) (a) Upward

B) (d) Diagonal

C) (c) Vertical

D) (b) Horizontal

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