LISTENING SKILLS – BUSINESS COMMUNICATION 177 Listening Skills - Business Communication 1 / 45 Which of these should be avoided while note taking? (a) Concentration (b) Evaluation (c) Listening (d) Using phrases 2 / 45 Which of these is based of effective listening? (a) Note taking (b) Notice writing (c) Letter writing (d) Predicting 3 / 45 In which of these, should the listener be able to make connections between different segments of the speech? (a) Listening to structured talks (b) Links between parts of the speech (c) Team listening (d) Predicting 4 / 45 Predicting is the technique to forecast what the speaker will say. (a) True (b) False 5 / 45 Which of these should be avoided in pre-listening analysis? (a) Mental discipline (b) Concentration (c) Prejudices (d) Patience 6 / 45 A well organized talk is a __________ talk. (a) short (b) long (c) random (d) structured 7 / 45 In which of these does the listener pick up special features of the speech? (a) Listening in conversational interaction (b) Listening to structured talks (c) Predicting (d) Team listening 8 / 45 Which of these should be avoided for effective listening? (a) Pre-listening analysis (b) Listening to structured talks (c) Team listening (d) Predicting 9 / 45 A successful manager should be a trained listener. (a) True (b) False 10 / 45 In which of these, the listener puts himself in place of the speaker? (a) Focused listening (b) Evaluative listening (c) Attentive listening (d) Empathetic listening 11 / 45 Which of these types of listening is followed by skilled listeners? (a) Focused listening (b) Evaluative listening (c) Attentive listening (d) Empathetic listening 12 / 45 In which of these types of listening, does the listener feel grateful? (a) Superficial listening (b) Attentive listening (c) Appreciative listening (d) Evaluative listening 13 / 45 Which of these types of listening lacks depth? (a) Appreciative listening (b) Superficial listening (c) Focused listening (d) Evaluative listening 14 / 45 Which of these is not a type of listening? (a) Appreciative listening (b) Superficial listening (c) Focused listening (d) Musical listening 15 / 45 Hearing means perceiving with ears. (a) True (b) False 16 / 45 __________ is the last step of the listening process. (a) Receiving (b) Interpreting (c) Responding (d) Stop talking 17 / 45 Which of these is the third step in the listening process? (a) Stop talking (b) Interpreting (c) Responding (d) Receiving 18 / 45 Which of these is the first step in the listening process? (a) Stop talking (b) Receiving (c) Interpreting (d) Responding 19 / 45 Which of these is not a step in the listening process? (a) To stop talking (b) Receiving (c) Misinterpreting (d) Responding 20 / 45 Listening means to respond to advice or request. (a) True (b) False 21 / 45 25. Which of these is not a deterrent to the listening process? Lack of interest Ego Confidence Fear 22 / 45 24. Which of these is based on effective listening? Note taking Notice writing Letter writing Predicting 23 / 45 23. Which of these should be avoided in pre-listening analysis? Mental discipline Concentration Prejudices Patience 24 / 45 22. Which of these should be avoided for effective listening? Pre-listening analysis Listening to structured talks Team listening Predicting 25 / 45 21. Which of these is not a step in the listening process? To stop talking Receiving Misinterpreting Responding 26 / 45 20.Lack of interest in the subject is a Barrier to Active listening _________ True False 27 / 45 19.There is no difference between hearing and listening _________ True False 28 / 45 18.In listening concentration requires __________ Capacity and practice Willingness and practice Practice and behaviour None of these 29 / 45 17.Concentrate, Avoid distraction, Try to prepare beforehand, etc are ____________ Ways to overcome barriers in listening Barriers in listening Barriers in communication None of these 30 / 45 16. Listening is ________ part of communication Encoding Communicating Receiving Sending 31 / 45 15. _______ barrier is not Listening barrier Physical Linguist Written All of these 32 / 45 14.Preconcieved ideas or bias means __________ Interrupting Preoccupation Open minded ideas None of these 33 / 45 13.Principles of effective listening are __________ Stop talking and be patient Put speaker at ease- Avoid distraction Listen for ideas-Avoid personal prejudice All of these 34 / 45 12. Lack of interest, prevents on to pay complete attention is called __________ Disinterestedness Diffidence Intolerance All of these 35 / 45 11.Barriers to active listener are ____________ Partial Listening Inadequate long base Both None of these 36 / 45 10. We need logic to understand the content ________ listener None listener Active Passive Evaluative 37 / 45 9.Listener focuses on content and manner in which they participate ___________ Active Passive None listener Evaluative 38 / 45 8.When we react according to nature and behaviour it is called __________ Sympathetic Empathetic Evaluation None of these 39 / 45 7.When we appreciate the speaker it gives him _________ motivation Positive Negative Both None 40 / 45 6.Judging the speaker what helps he/she said is ________ listening. Evaluative Appreciative Critical Both(a) and (c) 41 / 45 5. Use of those sounds which as sound/sights to make a sense of them is Listening ___________ Comprehensive Content Informative All of these 42 / 45 4.________ is the sound that we hear and enter our ears Hearing Listening Communication None of these 43 / 45 3. ____________ is a ability to accurately receive and interpret message Hearing Listening Communication None of these 44 / 45 2.Fully Physical, Mentally, Emotionally, Psychologically presentation is called ____________ Active Discriminative Biased None of these 45 / 45 1.Listening is _________ . Visual Audio Both None Your score is LinkedIn Facebook Twitter VKontakte